Experian: Tried to remove security freeze via automated s...
A Experian customer review by GetHuman user ~Dunie001 from November 25th, 2017
Background on ~Dunie001's case
GetHuman: ~Dunie001 - can you tell our other Experian customers when your case took place?
~Dunie001: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Dunie001 a list of common Experian problems)
~Dunie001: "Refund a Charge" was why I was trying to call.
~Dunie001's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dunie001: Tried to remove security freeze via automated system, but was unsucessful. Talked with a real live person who was able to do it immediately. The automated system didn't tell me that a $** fee was necessary to remove freeze permanently. Bad system to say the least.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Dunie001: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dunie001: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Dunie001: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~Dunie001: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dunie001 taken from his Experian customer service problem that occurred on November 23rd, 2017.