Experian: Unable to lift freeze via web-site* Bonnie took...
A Experian customer review by GetHuman user ~Pam in Tx from November 6th, 2017
Background on ~Pam in Tx's case
GetHuman: ~Pam in Tx - can you tell our other Experian customers when your case took place?
~Pam in Tx: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Pam in Tx a list of common Experian problems)
~Pam in Tx: "Correct Reporting" was why I was trying to call.
~Pam in Tx's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pam in Tx: Unable to lift freeze via web-site* Bonnie took care of it immediately. Cause - middle initial entered instead of full middle name* must meet their data fields exactly.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Pam in Tx: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pam in Tx: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Pam in Tx: For that I would say two out of five.
GetHuman: And finally- any advice for other Experian customers?
~Pam in Tx: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pam in Tx taken from his Experian customer service problem that occurred on October 28th, 2017.