Experian: Verified with agent Credit Freeze was removed a...
A Experian customer review by GetHuman user ~None of you Biz from November 18th, 2017
Background on ~None of you Biz's case
GetHuman: ~None of you Biz - can you tell our other Experian customers when your case took place?
~None of you Biz: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~None of you Biz a list of common Experian problems)
~None of you Biz: "Complaint" was why I was trying to call.
~None of you Biz's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~None of you Biz: Verified with agent Credit Freeze was removed as the "on-line" web page didn't give a confirmation * and*or acknowledgement
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~None of you Biz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~None of you Biz: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~None of you Biz: For that I would say two out of five.
GetHuman: And finally- any advice for other Experian customers?
~None of you Biz: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~None of you Biz taken from his Experian customer service problem that occurred on November 11th, 2017.