Experian: i was in a bind and needed some help getting my...

A Experian customer review by GetHuman user ~davis square from November 26th, 2017

Background on ~davis square's case

GetHuman: ~davis square - can you tell our other Experian customers when your case took place?
~davis square: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Experian, and if so, how?
~davis square: I used the 714-830-7000 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~davis square a list of common Experian problems)
~davis square: "Cancel service" was why I was trying to call.

~davis square's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~davis square: i was in a bind and needed some help getting my report after being locked out of the system on a deadline for some legal matters.. although at first i was told there was no way to get what i needed in time in the end (wish i knew his name!) my service rep found a way to get me my report in *-** days (before the deadline of ** days!) i'm so grateful because i would've missed it and had to start the process all over again which would have put me out another * mos! experian should loosen the requirements for proof of address (for ex make a letter from the bank or lease acceptable) in my case i had jusxt moved (bank statement in old address and have no insurance or utilities in my name).
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~davis square: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~davis square: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~davis square: For that I would say two out of five.
GetHuman: And finally- any advice for other Experian customers?
~davis square: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~davis square taken from his Experian customer service problem that occurred on November 22nd, 2017.

Experian

4.17 of 5 stars | 881 reviews

~davis square's Experian Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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