Express Scripts: Canceled an order for a prescription that was n...
A Express Scripts customer review by GetHuman user ~Ripped off from November 12th, 2017
Background on ~Ripped off's case
GetHuman: ~Ripped off - can you tell our other Express Scripts customers when your case took place?
~Ripped off: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Ripped off a list of common Express Scripts problems)
~Ripped off: "Place an Order" was why I was trying to call.
~Ripped off's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ripped off: Canceled an order for a prescription that was not generic, instead of canceling it they mailed it anyways and auto-debited $** out of my account, then told me until I mailed it back they wouldn't credit the money into my account. ******* thieves.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Ripped off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ripped off: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Ripped off: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Ripped off: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ripped off taken from his Express Scripts customer service problem that occurred on November 8th, 2017.