Express Scripts does not invoice in a timely ma...
A Express Scripts customer review by GetHuman user ~BigNate from November 25th, 2017
Background on ~BigNate's case
GetHuman: ~BigNate - can you tell our other Express Scripts customers when your case took place?
~BigNate: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~BigNate a list of common Express Scripts problems)
~BigNate: "Returns" was why I was trying to call.
~BigNate's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BigNate: Express Scripts does not invoice in a timely manner and then refuses to ship refills on time. I have tried repeatedly to correct this situation with them to no avail.*When I pay them it is via my banks online bill pay service which is Electronic funds transfer and virtually instantaneous so there is no excuse for them to not post the payments within ** hours yet it almost always requires me to place a phone call to get it posted and my Rx shipped. If my employer did not insist we use these idiots I would just use a local pharmacy and be happy. Go in, get the prescription filled and leave in one trip not a repeated hassle every ** days.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~BigNate: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BigNate: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~BigNate: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~BigNate: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BigNate taken from his Express Scripts customer service problem that occurred on November 22nd, 2017.