Express Scripts: ExpressScripts gets prescriptions wrong, then b...

A Express Scripts customer review by GetHuman user ~family man from November 3rd, 2017

Background on ~family man's case

GetHuman: ~family man - can you tell our other Express Scripts customers when your case took place?
~family man: Yup. It was morning, on October 27th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~family man: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~family man a list of common Express Scripts problems)
~family man: "Place an Order" was why I was trying to call.

~family man's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~family man: ExpressScripts gets prescriptions wrong, then blame the doctors, claiming it is the doctors fault the prescription is wrong. The thing is these doctors never have any problems submitting prescriptions to numerous local pharmacies. The real problem is with Express Scripts. They are driven by profit, not by service. Once they have the contract to fill the prescriptions, it's service be damned because they have already monopolized you as a client since your provider doesn't let you go somewhere else where the service is better.**I'm a heart patient. I'm educated, and still dealing with this company is like dealing with morons. It took them nearly a full * weeks to get my prescriptions straight. Now, I need refills and cant get them to contact the doctor to get them updated. The doctors don't like dealing with them either. These guys waste my time and my doctor's time because they aren't set up to provide timely and efficient service.**If you have any input as to whether your comp
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~family man: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~family man: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~family man: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~family man: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~family man taken from his Express Scripts customer service problem that occurred on October 27th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~family man's Express Scripts Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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