Express Scripts: Horrible, please stay away if you can! My order...
A Express Scripts customer review by GetHuman user GetHuman-326237 from November 4th, 2017
Background on GetHuman-326237's case
GetHuman: GetHuman-326237 - can you tell our other Express Scripts customers when your case took place?
GetHuman-326237: Yeah. It was afternoon, on October 25th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326237 a list of common Express Scripts problems)
GetHuman-326237: "Product information" was why I was trying to call.
GetHuman-326237's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326237: Horrible, please stay away if you can! My order took * weeks to come in and most likely the only reason they rushed is was because I contacted them and once again its hard to contact them! Also they sent me a generic brand of my medication without contacting me if its okay first, then to find out I cant return it and get my money back! After taking * weeks to come in! I asked to speak to the supervisor and she luckily gave me credit other than that I am never going back to them, only reason I ended up there was because my insurance required me to. Never again! I will find a way to contact my insurance and complain.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-326237: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326237: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-326237: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-326237: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326237 taken from his Express Scripts customer service problem that occurred on October 25th, 2017.