I called Express Scripts because I had not rece...
A Express Scripts customer review by GetHuman user ~anonymous1 from November 14th, 2017
Background on ~anonymous1's case
GetHuman: ~anonymous1 - can you tell our other Express Scripts customers when your case took place?
~anonymous1: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous1 a list of common Express Scripts problems)
~anonymous1: "Place an Order" was why I was trying to call.
~anonymous1's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous1: I called Express Scripts because I had not received my ID card though I had signed up a month ago. It took me three phone calls to get this resolved. The woman who picked up my initial call pretended she couldn't hear me and hung up on me. I am positive she could hear me though because the interactive voice response system (IVR) worked correctly before I was transferred to a live representative.**I called back immediately. This time, when I was routed via IVR to a representative the phone rang several times and then gave me a recording that the representative was not picking up and disconnected me. **I called back a third time and received the same woman who answered my call the first time. I told her I needed to get a prescription and did not have an ID card yet. She told me she could not understand what I meant. She was incompetent throughout the entire conversation. Instead of asking me to verify my address*phone number, she read my information out loud and asked me to confirm it, w
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~anonymous1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous1: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~anonymous1: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~anonymous1: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous1 taken from his Express Scripts customer service problem that occurred on November 12th, 2017.