Express Scripts: I had a prescription filled through Express Scr...
A Express Scripts customer review by GetHuman user ~Black Phoenix from October 29th, 2017
Background on ~Black Phoenix's case
GetHuman: ~Black Phoenix - can you tell our other Express Scripts customers when your case took place?
~Black Phoenix: Sure. It was middle of the night, on October 19th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Black Phoenix a list of common Express Scripts problems)
~Black Phoenix: "Make an order" was why I was trying to call.
~Black Phoenix's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Black Phoenix: I had a prescription filled through Express Scripts. The dosage was changed and I had the new prescription filled. They sent me the old dosage and charges my debit card -- both without authorization. It seems their default is that they have permission until you tell them otherwise!!! When I called, it was like I was speaking a foreign language and no one could understand why I didn't want to pay $** dollars for a prescription that I didn't ask for and couldn't use. One of the representatives actually told me that if I cut the pill in half I could use the prescription!!! I asked them how cutting a *** mg pill would make it *** mg? I asked to speak to a supervisor and got a voice mail. I HATE using this company.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Black Phoenix: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Black Phoenix: I'd give them a one out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Black Phoenix: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Black Phoenix: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Black Phoenix taken from his Express Scripts customer service problem that occurred on October 19th, 2017.