Express Scripts: I have no complaints about the gal that assiste...
A Express Scripts customer review by GetHuman user ~Inliter from November 2nd, 2017
Background on ~Inliter's case
GetHuman: ~Inliter - can you tell our other Express Scripts customers when your case took place?
~Inliter: Yup. It was afternoon, on October 24th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Inliter a list of common Express Scripts problems)
~Inliter: "Complaint" was why I was trying to call.
~Inliter's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Inliter: I have no complaints about the gal that assisted me. The complaint I have is that we had a change in transplant drug on a Wednesday, called into our local pharmacy for refill. Express Scripts refused to fill the script even though the doseage had changed. When I called I couldn't even get a * day supply to hold us over until the refill that was ordered on the *th could get to us which is supposed to be today the **th. We ordered the refill in enough time if the quantity hadn't changed, so now we have missed * doses of an important transplant drug.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Inliter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Inliter: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Inliter: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Inliter: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Inliter taken from his Express Scripts customer service problem that occurred on October 24th, 2017.