Express Scripts: Long pre-recorded messages before keypad entry...
A Express Scripts customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Express Scripts customers when your case took place?
~Anonymous: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Express Scripts problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Long pre-recorded messages before keypad entry options were made available to caller. Press "*" to speak to an operator wasn't an option but I selected it anyway as was able to get through to a rep fairly easy and promptly. The wait for a rep was short. However, I find it hard to believe that with **st Century technology E-scripts*Tricare service that they are unable to determine what primary insurance one has in order to process pharmaceuticals to a single carrier. (i.e. although we cannot identify or verify who(m) you may or may not have primary care with, you will be responsible for the full coverage of your prescriptions and refills. Database communication across medical platforms need to be a priority for families and patients with medical conditions. It will be costly and frustrating to families when pharmacy databases indicate that there is another insurance carrier other than Tricare e-scripts.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Express Scripts customer service problem that occurred on November 18th, 2017.