Express Scripts: My order never arrived, spoke to a manager and...

A Express Scripts customer review by GetHuman user ~Joe from November 4th, 2017

Background on ~Joe's case

GetHuman: ~Joe - can you tell our other Express Scripts customers when your case took place?
~Joe: Sure. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~Joe: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe a list of common Express Scripts problems)
~Joe: "Make an order" was why I was trying to call.

~Joe's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe: My order never arrived, spoke to a manager and he was as rude as he could be, avoid this company at all costs! They are incompetent and do NOT care about their customers.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Joe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe: I'd give them a one out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Joe: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Joe: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe taken from his Express Scripts customer service problem that occurred on October 27th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~Joe's Express Scripts Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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