Express Scripts: Submitted my first prescription. Very poor inte...
A Express Scripts customer review by GetHuman user ~Daffy from November 1st, 2017
Background on ~Daffy's case
GetHuman: ~Daffy - can you tell our other Express Scripts customers when your case took place?
~Daffy: Sure. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Daffy a list of common Express Scripts problems)
~Daffy: "Recover Account" was why I was trying to call.
~Daffy's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daffy: Submitted my first prescription. Very poor integration with insurer, obtuse web site, etc. Then they double entered the order and sent me a letter saying they couldn't fill it. Phone system is very poor. Suspect this company is bad news.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Daffy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daffy: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Daffy: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Daffy: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daffy taken from his Express Scripts customer service problem that occurred on October 25th, 2017.