Express Scripts: The website never works and I've had serious pr...
A Express Scripts customer review by GetHuman user GetHuman-209771 from November 6th, 2017
Background on GetHuman-209771's case
GetHuman: GetHuman-209771 - can you tell our other Express Scripts customers when your case took place?
GetHuman-209771: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-209771 a list of common Express Scripts problems)
GetHuman-209771: "Recover Account" was why I was trying to call.
GetHuman-209771's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-209771: The website never works and I've had serious problems dealign with them from the beginning. When I had the flu it took them * weeks to get my prescription out. Eventually I just had to go and pay full price at the pharmacy. My new insurance kicked in this month yet they autorefilled and sent out $*** in prescriptions the day before and REFUSE to issue any refund. Apparently the policy is if its only auto renew they won't refund. However I had no idea of knowing when the new insurance (from my new job) would override this one. Customer service is always rude and they literally have messed every single order they have sent me. What a rip off....they know you have to use them.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-209771: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-209771: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-209771: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-209771: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-209771 taken from his Express Scripts customer service problem that occurred on November 3rd, 2017.