Express Scripts: This is the worst company ever!! Their employe...

A Express Scripts customer review by GetHuman user ~sick of Express Scripts!!!! from November 5th, 2017

Background on ~sick of Express Scripts!!!!'s case

GetHuman: ~sick of Express Scripts!!!! - can you tell our other Express Scripts customers when your case took place?
~sick of Express Scripts!!!!: Sure. It was morning, on November 3rd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~sick of Express Scripts!!!!: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~sick of Express Scripts!!!! a list of common Express Scripts problems)
~sick of Express Scripts!!!!: "Make an order" was why I was trying to call.

~sick of Express Scripts!!!!'s review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sick of Express Scripts!!!!: This is the worst company ever!! Their employees do not even know what the word "Customer Service" means!!! I will let everyone I know to never use them ever!!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~sick of Express Scripts!!!!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sick of Express Scripts!!!!: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~sick of Express Scripts!!!!: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~sick of Express Scripts!!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sick of Express Scripts!!!! taken from his Express Scripts customer service problem that occurred on November 3rd, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~sick of Express Scripts!!!!'s Express Scripts Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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