Express Scripts: after the CR lied to me Friday, saying it was s...
A Express Scripts customer review by GetHuman user ~dondingo2004 from November 19th, 2017
Background on ~dondingo2004's case
GetHuman: ~dondingo2004 - can you tell our other Express Scripts customers when your case took place?
~dondingo2004: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~dondingo2004 a list of common Express Scripts problems)
~dondingo2004: "Over charge or strange charge" was why I was trying to call.
~dondingo2004's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dondingo2004: after the CR lied to me Friday, saying it was shipping and I'll get it today(Monday), I was told it was ready to ship November **th. And it must have gotten lost in the warehouse. Seems like, if somebody loses an order(and this is prescriptions, box a box of chocolates) that it wouldn't go missing for very long. Especially if it goes unpaid for, and the company gets a few emails and phone calls. Something is very shady with this company. And I'm very certain I will never use them again. Even if I have to get another Doctor appointment and have my prescriptions rewritten, and go to a local pharmacy. It will cost more, but I will pay more to have peace of mind as to where my meds actually are.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~dondingo2004: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dondingo2004: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~dondingo2004: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~dondingo2004: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dondingo2004 taken from his Express Scripts customer service problem that occurred on November 14th, 2017.