Exxon Mobil Card: No human available on weekends--no way to leave...
A Exxon Mobil Card customer review by GetHuman user ~John from November 3rd, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other Exxon Mobil Card customers when your case took place?
~John: Yup. It was evening, on October 26th.
GetHuman: Did you reach out to Exxon Mobil Card, and if so, how?
GetHuman: And which of these common Exxon Mobil Card customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common Exxon Mobil Card problems)
~John: "Setup an account" was why I was trying to call.
~John's review of Exxon Mobil Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Exxon Mobil Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: No human available on weekends--no way to leave any message for a response in future--no referral to any local agent for assistance--
GetHuman: Let's quantify your experience contacting Exxon Mobil Card. On a scale of 1 to 5, how easy is it go get help on a Exxon Mobil Card problem?
~John: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a four out of five on communication.
GetHuman: And what about Exxon Mobil Card's ability to quickly and effectively address your problem?
~John: For that I would say one out of five.
GetHuman: And finally- any advice for other Exxon Mobil Card customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for Exxon Mobil Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his Exxon Mobil Card customer service problem that occurred on October 26th, 2017.