FTD.com: I will never use FTD again. Customer service pe...
A FTD.com customer review by GetHuman user GetHuman-340117 from November 21st, 2017
Background on GetHuman-340117's case
GetHuman: GetHuman-340117 - can you tell our other FTD.com customers when your case took place?
GetHuman-340117: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340117 a list of common FTD.com problems)
GetHuman-340117: "Make a purchase" was why I was trying to call.
GetHuman-340117's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340117: I will never use FTD again. Customer service people could hardly speak English. My order to my mother in assisted living was never delivered, because they claim she wasn't there. They have a ** hour receptionist on staff to handle flower deliveries etc. They also hung up on me when I asked to speak with a supervisor. I could go on & on but its not worth the energy!. Just don't use FTD again*
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
GetHuman-340117: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340117: I'd give them a five out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
GetHuman-340117: For that I would say three out of five.
GetHuman: And finally- any advice for other FTD.com customers?
GetHuman-340117: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340117 taken from his FTD.com customer service problem that occurred on November 17th, 2017.