Facebook: *:**pm on a Saturday and I am 'LOCK MY PRO FILE...
A Facebook customer review by GetHuman user ~ELSINA KILPATRICK from November 26th, 2017
Background on ~ELSINA KILPATRICK's case
GetHuman: ~ELSINA KILPATRICK - can you tell our other Facebook customers when your case took place?
~ELSINA KILPATRICK: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~ELSINA KILPATRICK a list of common Facebook problems)
~ELSINA KILPATRICK: "Reset Password" was why I was trying to contact.
~ELSINA KILPATRICK's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ELSINA KILPATRICK: *:**pm on a Saturday and I am 'LOCK MY PRO FILE. CALL WITH NO RESPONSE JUST A RECORDING. BEING DISABLE THIS MY WORLD, THANKS YALL
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~ELSINA KILPATRICK: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ELSINA KILPATRICK: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~ELSINA KILPATRICK: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~ELSINA KILPATRICK: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ELSINA KILPATRICK taken from his Facebook customer service problem that occurred on November 19th, 2017.