Facebook: Blocked payment account

A Facebook customer review by GetHuman user GetHuman-jhbfcddc from December 8th, 2017

Background on GetHuman-jhbfcddc's case

GetHuman: GetHuman-jhbfcddc - can you tell our other Facebook customers when your case took place?
GetHuman-jhbfcddc: Yes. It was afternoon, on December 5th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman-jhbfcddc: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-jhbfcddc a list of common Facebook problems
GetHuman-jhbfcddc: "Recover account" was why I was trying to call.

GetHuman-jhbfcddc's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jhbfcddc: Blocked payment account
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-jhbfcddc: I purchase a facebook giftcard from CVS. *I redeemed my giftcard on my facebook acct.*It said i have $***.** available. *I log into my game to make a purchase. *It asks me if i wanna use my $***.** available balance towards my purchase. *I accept it. *Then i get a popup saying due to unusual activity my payments have been tenporarily suspended. *I wrote in to facebook and submit my photo id. *They respond (** days later) that they apologize for the inconvenience and have removed the hold on my acct. *i try to make my purchase again. *I get a popup saying due to unusual activity your payments have been disabled. *I write in again explaining what happened. *Once again about ** days later i get a response that I have violated there terms and conditions and they dont feel comfortable unlocking my payments. *I either want them to unlock it and let me make my single purchase or recund me my $***.** that they are holding hostage and not allowing me to use.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-jhbfcddc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jhbfcddc: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-jhbfcddc: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-jhbfcddc: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jhbfcddc taken from his Facebook customer service problem that occurred on December 5th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews
Facebook ReviewsFacebook's Phone NumberAll Facebook contact infoGeneral Facebook customer service info
GetHuman-jhbfcddc's Facebook Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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