Dear Facebook, i know that i am being monitored...

A Facebook customer review by GetHuman user GetHuman-jassylin from December 2nd, 2017

Background on GetHuman-jassylin's case

GetHuman: GetHuman-jassylin - can you tell our other Facebook customers when your case took place?
GetHuman-jassylin: Yup. It was afternoon, on November 29th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman-jassylin: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jassylin a list of common Facebook problems)
GetHuman-jassylin: "Recover account" was why I was trying to contact.

GetHuman-jassylin's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jassylin: Dear Facebook, i know that i am being monitored, it is a long story that i cannot get into. I am...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-jassylin: Dear Facebook, i know that i am being monitored, it is a long story that i cannot get into. I am a law abiding citizen , yet the situation that occured back in **** , involved a non law abiding agency . I cannot go further but to say that Patriot Edward Snowden said it best when he said that the NSA could use any excuse to monitor citizens. My complaint is that when i go to my security settings to set the http:** browsing, there is none. Also when i go to push set a password to prevent unknown browsers, etc, from accessing my ipad a box pops up and gives about four reasons why i cannot set a password. I have taken screenshots yet do not know if i can send. I do not care if i am monitored but my photos and posts are being manipulated, I feel that is a communist act that needs to be stopped. I give my permission to track me when on Facebook, yet i know that my system is being bypassed, so you may be unable to check it. Is there any way that i can do my security thru a live person, facebook. My emails are manipulated , right before my eyes. It is very blatant and the fact that it is, tells me that it is a government agency that does not fear repercussions. Please respond. Sincerely, Pamela Holt
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-jassylin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jassylin: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-jassylin: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-jassylin: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jassylin taken from his Facebook customer service problem that occurred on November 29th, 2017.


1.47 of 5 stars | 2518 reviews

GetHuman-jassylin's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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