Facebook: Didn't get any info I needed to as why I can't...

A Facebook customer review by GetHuman user ~Chris Hageman from November 27th, 2017

Background on ~Chris Hageman's case

GetHuman: ~Chris Hageman - can you tell our other Facebook customers when your case took place?
~Chris Hageman: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Chris Hageman: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris Hageman a list of common Facebook problems)
~Chris Hageman: "Update account information" was why I was trying to contact.

~Chris Hageman's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris Hageman: Didn't get any info I needed to as why I can't access my account or any reason to as why its been temparly closed
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Chris Hageman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris Hageman: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Chris Hageman: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Chris Hageman: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris Hageman taken from his Facebook customer service problem that occurred on November 20th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Chris Hageman's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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