Facebook: Help I have to use my real name on face book...
A Facebook customer review by GetHuman user ~Lady Cutlass from November 24th, 2017
Background on ~Lady Cutlass's case
GetHuman: ~Lady Cutlass - can you tell our other Facebook customers when your case took place?
~Lady Cutlass: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Lady Cutlass a list of common Facebook problems)
~Lady Cutlass: "Update account information" was why I was trying to contact.
~Lady Cutlass's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lady Cutlass: Help I have to use my real name on face book... I have a stalker who is trying to kill me... please dont make me do this.. please anyone can you help me....... please I dont want to die... I have small children
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Lady Cutlass: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lady Cutlass: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Lady Cutlass: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Lady Cutlass: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lady Cutlass taken from his Facebook customer service problem that occurred on November 18th, 2017.