Facebook: I can not reset my password an it will not text...
A Facebook customer review by GetHuman user ~Paul Barker from November 22nd, 2017
Background on ~Paul Barker's case
GetHuman: ~Paul Barker - can you tell our other Facebook customers when your case took place?
~Paul Barker: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul Barker a list of common Facebook problems)
~Paul Barker: "Update account information" was why I was trying to contact.
~Paul Barker's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul Barker: I can not reset my password an it will not text me or email me a reset code an really getting pissed its been * days an nobody will help or answer my emails
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Paul Barker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul Barker: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Paul Barker: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Paul Barker: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul Barker taken from his Facebook customer service problem that occurred on November 20th, 2017.