I cannot get into my facebook it would not take...
A Facebook customer review by GetHuman user ~linda white from November 23rd, 2017
Background on ~linda white's case
GetHuman: ~linda white - can you tell our other Facebook customers when your case took place?
~linda white: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~linda white a list of common Facebook problems)
~linda white: "Messenger problems" was why I was trying to contact.
~linda white's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~linda white: I cannot get into my facebook it would not take my original password so I changed the password when I got in there were no friends and no pics of mine and the game farmville* is at the beginning. I have no help from facebook at all no one to talk to its awful and I have played for a long time since my husband passed away it gave me something to do please help me to get back my friends tell me they see the page and pics are there. they said its linda.white.**** please help me my email is now *****@***.com phone number is *** *** ****
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~linda white: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~linda white: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~linda white: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~linda white: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~linda white taken from his Facebook customer service problem that occurred on November 17th, 2017.