I have been restricted from my facebook account...
A Facebook customer review by GetHuman user ~Janel Sara from November 24th, 2017
Background on ~Janel Sara's case
GetHuman: ~Janel Sara - can you tell our other Facebook customers when your case took place?
~Janel Sara: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Janel Sara a list of common Facebook problems)
~Janel Sara: "Fraud" was why I was trying to contact.
~Janel Sara's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janel Sara: I have been restricted from my facebook account for no reason, and I am not even able to get in touch with a human being to resolve this!!! Wow!! This is not right.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Janel Sara: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janel Sara: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Janel Sara: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Janel Sara: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janel Sara taken from his Facebook customer service problem that occurred on November 21st, 2017.