Facebook: I really needed to talk to a person. I felt it...
A Facebook customer review by GetHuman user ~Tamera/Tammy Cook from November 27th, 2017
Background on ~Tamera/Tammy Cook 's case
GetHuman: ~Tamera/Tammy Cook - can you tell our other Facebook customers when your case took place?
~Tamera/Tammy Cook : Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Tamera/Tammy Cook a list of common Facebook problems)
~Tamera/Tammy Cook : "Update account information" was why I was trying to contact.
~Tamera/Tammy Cook 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tamera/Tammy Cook : I really needed to talk to a person. I felt it very important and you can't and where Facebook sent me was not helpful at all.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Tamera/Tammy Cook : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tamera/Tammy Cook : I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Tamera/Tammy Cook : For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Tamera/Tammy Cook : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tamera/Tammy Cook taken from his Facebook customer service problem that occurred on November 21st, 2017.