Facebook: I wanted help to get to my account and it want...
A Facebook customer review by GetHuman user ~Deborah Hicks from November 23rd, 2017
Background on ~Deborah Hicks's case
GetHuman: ~Deborah Hicks - can you tell our other Facebook customers when your case took place?
~Deborah Hicks: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah Hicks a list of common Facebook problems)
~Deborah Hicks: "Problem With a Page" was why I was trying to contact.
~Deborah Hicks's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah Hicks: I wanted help to get to my account and it want excepted my password, I no longer have a phone number for them to send me a code, and my email's account have also be hack. So I can't even get into then either discussed. With it all, how is it that someone can always change my passwords on everthing, Even when I make them so long.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Deborah Hicks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah Hicks: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Deborah Hicks: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Deborah Hicks: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah Hicks taken from his Facebook customer service problem that occurred on November 20th, 2017.