My complaint is about Facebook putting a photo...
A Facebook customer review by GetHuman user ~Doug Graves from November 25th, 2017
Background on ~Doug Graves's case
GetHuman: ~Doug Graves - can you tell our other Facebook customers when your case took place?
~Doug Graves: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Doug Graves a list of common Facebook problems)
~Doug Graves: "Flagged Post" was why I was trying to contact.
~Doug Graves's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doug Graves: My complaint is about Facebook putting a photo of a cat in a microwave. If you think I'm taking this lightly, guess again. The ASPCA will be involved soon as I will make sure of it. Next time put one of those citizens from Ferguson in the microwave since the life of humans is worth less than a helpless animal.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Doug Graves: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doug Graves: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Doug Graves: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Doug Graves: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doug Graves taken from his Facebook customer service problem that occurred on November 15th, 2017.