My facebook account has been hacked and I need...
A Facebook customer review by GetHuman user ~Carolyn Mullinax from November 28th, 2017
Background on ~Carolyn Mullinax's case
GetHuman: ~Carolyn Mullinax - can you tell our other Facebook customers when your case took place?
~Carolyn Mullinax: Yes I can. It was afternoon, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Carolyn Mullinax a list of common Facebook problems)
~Carolyn Mullinax: "Recover Hacked Account" was why I was trying to contact.
~Carolyn Mullinax's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carolyn Mullinax: My facebook account has been hacked and I need immediate help and the number you give to call says no phone help available
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Carolyn Mullinax: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carolyn Mullinax: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Carolyn Mullinax: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Carolyn Mullinax: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carolyn Mullinax taken from his Facebook customer service problem that occurred on November 26th, 2017.