My facebook stopped working.Tryed for three day...

A Facebook customer review by GetHuman user ~Rose Orlen from November 21st, 2017

Background on ~Rose Orlen's case

GetHuman: ~Rose Orlen - can you tell our other Facebook customers when your case took place?
~Rose Orlen: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Rose Orlen: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Rose Orlen a list of common Facebook problems)
~Rose Orlen: "Problem With a Page" was why I was trying to contact.

~Rose Orlen's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rose Orlen: My facebook stopped working.Tryed for three days. your service is terrible. I have had my account for **yrs. What happened. Talking to a real person would be a treat..Why should I start a new account when everything I have is lost because of you?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Rose Orlen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rose Orlen: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Rose Orlen: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Rose Orlen: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rose Orlen taken from his Facebook customer service problem that occurred on November 19th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Rose Orlen's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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