Facebook: There is incorrect information on my profile th...
A Facebook customer review by GetHuman user ~Francesca Latawiec from November 23rd, 2017
Background on ~Francesca Latawiec's case
GetHuman: ~Francesca Latawiec - can you tell our other Facebook customers when your case took place?
~Francesca Latawiec: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Francesca Latawiec a list of common Facebook problems)
~Francesca Latawiec: "Messenger problems" was why I was trying to contact.
~Francesca Latawiec's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Francesca Latawiec: There is incorrect information on my profile that I can not get rid of. I live in Bangkok Thailand...give me a break. The stupid timeline is full of musical advertisentments for artists I don't like and don't want to be associated with. How do I get rid of this?*I HATE FACEBOOK!!!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Francesca Latawiec: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Francesca Latawiec: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Francesca Latawiec: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Francesca Latawiec: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Francesca Latawiec taken from his Facebook customer service problem that occurred on November 22nd, 2017.