Facebook: When I have a problem I want to speak to a repr...
A Facebook customer review by GetHuman user ~Lori Ricatta-Amuro from November 26th, 2017
Background on ~Lori Ricatta-Amuro's case
GetHuman: ~Lori Ricatta-Amuro - can you tell our other Facebook customers when your case took place?
~Lori Ricatta-Amuro: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Lori Ricatta-Amuro a list of common Facebook problems)
~Lori Ricatta-Amuro: "Recover Disabled Account" was why I was trying to contact.
~Lori Ricatta-Amuro's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lori Ricatta-Amuro: When I have a problem I want to speak to a representative. You don't offer telephone support, something needed to be taken down by a very sick customer you have. You fail to remove her sick video on a report of a man being shot at work. You need to be there to remove these sick videos and remove that person from Facebook. I'm going to leave your site and I hope a lot of people follow. Your customers services is the worst ever!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Lori Ricatta-Amuro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lori Ricatta-Amuro: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Lori Ricatta-Amuro: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Lori Ricatta-Amuro: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lori Ricatta-Amuro taken from his Facebook customer service problem that occurred on November 25th, 2017.