Facebook: Why have a customer help line phone number if i...
A Facebook customer review by GetHuman user ~FFRF Maine from November 24th, 2017
Background on ~FFRF Maine's case
GetHuman: ~FFRF Maine - can you tell our other Facebook customers when your case took place?
~FFRF Maine: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~FFRF Maine a list of common Facebook problems)
~FFRF Maine: "Setup an account" was why I was trying to contact.
~FFRF Maine's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FFRF Maine: Why have a customer help line phone number if it only directs you to the online Facebook help page where the answer to my question could not me found? Am I missing something?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~FFRF Maine: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FFRF Maine: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~FFRF Maine: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~FFRF Maine: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FFRF Maine taken from his Facebook customer service problem that occurred on November 22nd, 2017.