Facebook: i spend a hour trying to get a hold of comaster...
A Facebook customer review by GetHuman user ~donald walker from November 24th, 2017
Background on ~donald walker's case
GetHuman: ~donald walker - can you tell our other Facebook customers when your case took place?
~donald walker: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~donald walker a list of common Facebook problems)
~donald walker: "Delete Account" was why I was trying to contact.
~donald walker's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donald walker: i spend a hour trying to get a hold of comaster suport they was a lady contact me she said she work for you and said that i win a prizse her name is Linda Moore the number she give me is fb******** and the certificate fb********** and to get the winning give feb x $***.** dollars she said it was your main office in CA you all need to check it out i can sind you a picture of the facebook lottery promotion winner certificate it like for $***,***.** usd let me know what happens
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~donald walker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donald walker: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~donald walker: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~donald walker: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donald walker taken from his Facebook customer service problem that occurred on November 22nd, 2017.