locked out of facebook for ** hours
A Facebook customer review by GetHuman user GetHuman246 from December 1st, 2017
Background on GetHuman246's case
GetHuman: GetHuman246 - can you tell our other Facebook customers when your case took place?
GetHuman246: Yes. It was evening, on November 27th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman246 a list of common Facebook problems)
GetHuman246: "Reset Password" was why I was trying to contact.
GetHuman246's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman246: locked out of facebook for ** hours
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman246: "I forgot my password and asked for a reset. I was asked for my email and given a message that I could now reset the password. Nothing happened. So I selected the option to put in a cell phone number. I was given a security question which I answered correctly and a link was sent to my phone which I used. My identity was verified according to the message I received. I went to log in again, and am now told I have to wait ** hours before logging in. WHAT?????? I was not given that warning when I used the "phone" method. I have a deadline TODAY to post some photos for a project, and I have to wait ** hours? No. I need access now. I need to get into my account. Please reset this. Thank you."
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman246: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman246: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman246: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman246: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman246 taken from his Facebook customer service problem that occurred on November 27th, 2017.