Facebook: my name is Tracey Modique Beam and all of my ea...
A Facebook customer review by GetHuman user ~Tracey Modique Beam from November 27th, 2017
Background on ~Tracey Modique Beam's case
GetHuman: ~Tracey Modique Beam - can you tell our other Facebook customers when your case took place?
~Tracey Modique Beam: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Tracey Modique Beam a list of common Facebook problems)
~Tracey Modique Beam: "Reset Password" was why I was trying to contact.
~Tracey Modique Beam's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tracey Modique Beam: my name is Tracey Modique Beam and all of my ear replaceable pictures and my whole account has been completely removed and I am unable to regain access to it. Definitely there is other Tracey Beam but they do not spell their name as "Tracey Modique Beam". it has literally been months that I have been trying to fix this situation and neither the phone number I no longer have to get the code nor do I have the email address to be able to proceed with getting access to my facebook account. Can you please help me? I will be patiently awaiting your response at your leisure because I do understand that you probably have many people with issues that must be addressed. Again thank you kindly and with much regard.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Tracey Modique Beam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tracey Modique Beam: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Tracey Modique Beam: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Tracey Modique Beam: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tracey Modique Beam taken from his Facebook customer service problem that occurred on November 20th, 2017.