Facebook: yall are not worth a ****. NO CUSTOMER SERVICE...
A Facebook customer review by GetHuman user ~laura noll from November 27th, 2017
Background on ~laura noll's case
GetHuman: ~laura noll - can you tell our other Facebook customers when your case took place?
~laura noll: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~laura noll a list of common Facebook problems)
~laura noll: "Messenger problems" was why I was trying to contact.
~laura noll's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~laura noll: yall are not worth a ****. NO CUSTOMER SERVICE. NO NOTHING. WORTHLESS TEXTS. NO HELP. **** YOU, ZUCK.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~laura noll: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~laura noll: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~laura noll: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~laura noll: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~laura noll taken from his Facebook customer service problem that occurred on November 25th, 2017.