Facebook: you locked my account i cant log on to resolve...
A Facebook customer review by GetHuman user ~marie davis from November 24th, 2017
Background on ~marie davis's case
GetHuman: ~marie davis - can you tell our other Facebook customers when your case took place?
~marie davis: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~marie davis a list of common Facebook problems)
~marie davis: "Merge Pages" was why I was trying to contact.
~marie davis's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marie davis: you locked my account i cant log on to resolve it or call to resolve it i sent copy of id n no response
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~marie davis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marie davis: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~marie davis: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~marie davis: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marie davis taken from his Facebook customer service problem that occurred on November 15th, 2017.