Family Mobile: i HAVE AN ACCOUNT i AM TRYING TO PAY. i WAS TOL...
A Family Mobile customer review by GetHuman user ~EASYiszie from November 26th, 2017
Background on ~EASYiszie's case
GetHuman: ~EASYiszie - can you tell our other Family Mobile customers when your case took place?
~EASYiszie: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~EASYiszie a list of common Family Mobile problems)
~EASYiszie: "Billing issue" was why I was trying to call.
~EASYiszie's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EASYiszie: i HAVE AN ACCOUNT i AM TRYING TO PAY. i WAS TOLD TO GO TO CUSTOMERRELATIONS@MYFAMILYMOBILE.COM. i WENT THERE AND IT LIST * PAGES OF WEB SITES NONE OF THEM REMOTELY MATCH THE ABOVE URL. sO i WAS SUPPOSED TO GO THERE AND PUT MY COMPLAINT WITH AN OVERCHARGE, WHICH (i HAVE TRIED TO DO BY THE INSTRUCTIONS GIVEN BY THE PAYMENT CENTER). nOW HERE i AM AGAIN WITH A BOGUS URL THAT DOES NOT EXIST. i SENT TO THE HOME OFFICE A CHECK FOR FIFTY DOLLARS TO PAY ON MY BILL. aFTER TWO MONTHS AND THE CHECK NOT CLEARING MY BANK, i WAS TROUBLED BY THAT. nOW THEY TELL ME THE SAME URL ADDRESS AND NOTHING IS CHANGED. tHE FIFTY DOLLAR CHECK THEY WROTE ME AND SAID THEY WERE SENDING IT BACK, BUT THE LETTER DID NOT HAVE THE CHECK JUST A NOTE SAYING THEY SENT IT BACK. TO DATE I HAVE NOT RECIEVED THE CHECK BACK. sO i TRIED AGAIN TO RESOLVE THE DEBT WITH THE COLLECTION CENTER, THEY SAID GO TO THE SAME URL THEY GAVE ME AND THEY WILL TAKE MY COMPLAINT ABOUT OVER BILLING AND WOULD ADJAUT MY BILL. i AM STILL WITH FAMILY
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~EASYiszie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EASYiszie: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~EASYiszie: For that I would say five out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~EASYiszie: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EASYiszie taken from his Family Mobile customer service problem that occurred on November 23rd, 2017.