Fanbox.com: Excellent support. Prompt responses. Support pe...
A Fanbox.com customer review by GetHuman user ~Kevin from November 23rd, 2017
Background on ~Kevin's case
GetHuman: ~Kevin - can you tell our other Fanbox.com customers when your case took place?
~Kevin: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Fanbox.com, and if so, how?
GetHuman: And which of these common Fanbox.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin a list of common Fanbox.com problems)
~Kevin: "Technical support" was why I was trying to call.
~Kevin's review of Fanbox.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fanbox.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin: Excellent support. Prompt responses. Support people are very courteous and knowledgeable. They go extra mile to solve your issues.
GetHuman: Let's quantify your experience contacting Fanbox.com. On a scale of 1 to 5, how easy is it go get help on a Fanbox.com problem?
~Kevin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin: I'd give them a five out of five on communication.
GetHuman: And what about Fanbox.com's ability to quickly and effectively address your problem?
~Kevin: For that I would say five out of five.
GetHuman: And finally- any advice for other Fanbox.com customers?
~Kevin: Call them early in the day or late. Don't forget any personal or account information you might need for Fanbox.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin taken from his Fanbox.com customer service problem that occurred on November 20th, 2017.