Fanbox.com: I had some questions about my account that I di...
A Fanbox.com customer review by GetHuman user ~fanbox review from November 22nd, 2017
Background on ~fanbox review's case
GetHuman: ~fanbox review - can you tell our other Fanbox.com customers when your case took place?
~fanbox review: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Fanbox.com, and if so, how?
GetHuman: And which of these common Fanbox.com customer issues best describes the reason you wanted to talk to them?
(Shows ~fanbox review a list of common Fanbox.com problems)
~fanbox review: "Setup service" was why I was trying to call.
~fanbox review's review of Fanbox.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fanbox.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fanbox review: I had some questions about my account that I didn't understand, and the customer service was very helpful. They apparently have a phone number as well, so next time I can call there as well.
GetHuman: Let's quantify your experience contacting Fanbox.com. On a scale of 1 to 5, how easy is it go get help on a Fanbox.com problem?
~fanbox review: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fanbox review: I'd give them a two out of five on communication.
GetHuman: And what about Fanbox.com's ability to quickly and effectively address your problem?
~fanbox review: For that I would say five out of five.
GetHuman: And finally- any advice for other Fanbox.com customers?
~fanbox review: Call them early in the day or late. Don't forget any personal or account information you might need for Fanbox.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fanbox review taken from his Fanbox.com customer service problem that occurred on November 12th, 2017.