Fandango: Got my question answered about the Visa Signatu...
A Fandango customer review by GetHuman user ~Movie Buff from November 11th, 2017
Background on ~Movie Buff's case
GetHuman: ~Movie Buff - can you tell our other Fandango customers when your case took place?
~Movie Buff: Yeah. It was evening, on November 5th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Movie Buff a list of common Fandango problems)
~Movie Buff: "Exchange Tickets" was why I was trying to call.
~Movie Buff's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Movie Buff: Got my question answered about the Visa Signature offer, that it only works on a Fri for a Fri show but not for Thur midnight show at **:**am. And I cannot buy the tix before Fri for a Fri show.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Movie Buff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Movie Buff: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Movie Buff: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Movie Buff: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Movie Buff taken from his Fandango customer service problem that occurred on November 5th, 2017.