I dreaded having to call Fandango customer serv...
A Fandango customer review by GetHuman user ~Robert from November 26th, 2017
Background on ~Robert's case
GetHuman: ~Robert - can you tell our other Fandango customers when your case took place?
~Robert: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert a list of common Fandango problems)
~Robert: "Exchange Tickets" was why I was trying to call.
~Robert's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert: I dreaded having to call Fandango customer service after reading the reviews but my experience after waiting approximately ** minutes was a great surprise! I tried repeatedly to get a refund for tickets that their site never delivered* I never received a confirmation email. I was fortunate enough to speak with George who was very courteous and understanding and who ultimately got me my tickets refunded!!! There is hope for resolution when you get George on the phone! Thank you!!
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Robert: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Robert: For that I would say four out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Robert: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert taken from his Fandango customer service problem that occurred on November 20th, 2017.