I was owed a refund by Fandango for a purchase...
A Fandango customer review by GetHuman user ~Ruth from November 4th, 2017
Background on ~Ruth's case
GetHuman: ~Ruth - can you tell our other Fandango customers when your case took place?
~Ruth: Yes. It was evening, on October 30th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruth a list of common Fandango problems)
~Ruth: "Change Tickets" was why I was trying to call.
~Ruth's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruth: I was owed a refund by Fandango for a purchase that went through twice, after an error message led me to believe the first purchase had not gone through, though it had. The representative was professional and responsive and I could not be more pleased.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Ruth: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruth: I'd give them a two out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Ruth: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Ruth: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruth taken from his Fandango customer service problem that occurred on October 30th, 2017.