Fandango: Ordered * tickets on their website...says inter...

A Fandango customer review by GetHuman user ~badlytreatedbyfandango from November 28th, 2017

Background on ~badlytreatedbyfandango's case

GetHuman: ~badlytreatedbyfandango - can you tell our other Fandango customers when your case took place?
~badlytreatedbyfandango: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Fandango, and if so, how?
~badlytreatedbyfandango: I used the 866-857-5191 number I found for on the GetHuman Fandango customer phone number page I was on: Fandango Customer Service Phone Number
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~badlytreatedbyfandango a list of common Fandango problems)
~badlytreatedbyfandango: "Refund a Charge" was why I was trying to call.

~badlytreatedbyfandango's review of Fandango customer service

GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~badlytreatedbyfandango: Ordered * tickets on their website...says internal error, tried it a couple more times...same thing...though when I called my bank find I have been charged * times for two tickets local location and they cant help me, cant even give me a number to call... go to Fandangos website and they have no contact us how to contact...called waited ** minutes..all they would say is we see there's a error, sorry but you won't get any tickets and you won't see your money back for three to five business days but we assure your funds will be returned then, there's nothing we can do...called bank explained fandango's system failed but yet they are still holding my money for three to five bank reversed all the charges. Will never go to Digiplex in Apple Valley nor deal with Fandango on line again!
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~badlytreatedbyfandango: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~badlytreatedbyfandango: I'd give them a three out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~badlytreatedbyfandango: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~badlytreatedbyfandango: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~badlytreatedbyfandango taken from his Fandango customer service problem that occurred on November 22nd, 2017.


1.40 of 5 stars | 82 reviews

~badlytreatedbyfandango's Fandango Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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