Fandango: Waited almost an hour. Representative was reluc...
A Fandango customer review by GetHuman user GetHuman-320664 from November 11th, 2017
Background on GetHuman-320664's case
GetHuman: GetHuman-320664 - can you tell our other Fandango customers when your case took place?
GetHuman-320664: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320664 a list of common Fandango problems)
GetHuman-320664: "Change Tickets" was why I was trying to call.
GetHuman-320664's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320664: Waited almost an hour. Representative was reluctant to help me transfer showtimes for a movie. Once I explained that I couldn't attend during the time I purchased, he solved it right away.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
GetHuman-320664: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320664: I'd give them a three out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
GetHuman-320664: For that I would say four out of five.
GetHuman: And finally- any advice for other Fandango customers?
GetHuman-320664: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320664 taken from his Fandango customer service problem that occurred on November 8th, 2017.