Fannie Mae: * is not ** hours a day * days a week. I called...
A Fannie Mae customer review by GetHuman user ~Homeowner from November 24th, 2017
Background on ~Homeowner's case
GetHuman: ~Homeowner - can you tell our other Fannie Mae customers when your case took place?
~Homeowner: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Fannie Mae, and if so, how?
GetHuman: And which of these common Fannie Mae customer issues best describes the reason you wanted to talk to them?
(Shows ~Homeowner a list of common Fannie Mae problems)
~Homeowner: "Overcharge/Strange charge" was why I was trying to call.
~Homeowner's review of Fannie Mae customer service
GetHuman: So how would you sum up your experience for GetHuman's Fannie Mae customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Homeowner: * is not ** hours a day * days a week. I called on the weekend and got a recording to call back during regular business hours (M-F *am-*pm EST)
GetHuman: Let's quantify your experience contacting Fannie Mae. On a scale of 1 to 5, how easy is it go get help on a Fannie Mae problem?
~Homeowner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Homeowner: I'd give them a two out of five on communication.
GetHuman: And what about Fannie Mae's ability to quickly and effectively address your problem?
~Homeowner: For that I would say three out of five.
GetHuman: And finally- any advice for other Fannie Mae customers?
~Homeowner: Call them early in the day or late. Don't forget any personal or account information you might need for Fannie Mae to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Homeowner taken from his Fannie Mae customer service problem that occurred on November 23rd, 2017.