FannieMay.com: Very pleasant experience after receiving a melt...
A FannieMay.com customer review by GetHuman user ~SRQMel from November 10th, 2017
Background on ~SRQMel's case
GetHuman: ~SRQMel - can you tell our other FannieMay.com customers when your case took place?
~SRQMel: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to FannieMay.com, and if so, how?
GetHuman: And which of these common FannieMay.com customer issues best describes the reason you wanted to talk to them?
(Shows ~SRQMel a list of common FannieMay.com problems)
~SRQMel: "Make a purchase" was why I was trying to call.
~SRQMel's review of FannieMay.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FannieMay.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SRQMel: Very pleasant experience after receiving a melted box of chocolates (gotta love UPS). Sent replacement box overnight to ensure quality delivery, at no charge. This is a stand up company! My service rep was Jim, *****.
GetHuman: Let's quantify your experience contacting FannieMay.com. On a scale of 1 to 5, how easy is it go get help on a FannieMay.com problem?
~SRQMel: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SRQMel: I'd give them a four out of five on communication.
GetHuman: And what about FannieMay.com's ability to quickly and effectively address your problem?
~SRQMel: For that I would say three out of five.
GetHuman: And finally- any advice for other FannieMay.com customers?
~SRQMel: Call them early in the day or late. Don't forget any personal or account information you might need for FannieMay.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SRQMel taken from his FannieMay.com customer service problem that occurred on November 9th, 2017.
FannieMay.com
5.00 of 5 stars | 1 reviews
~SRQMel's FannieMay.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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